Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
We offer a 100% satisfaction guarantee on all our products. We take pride in the exceptional quality and craftsmanship that sets our replicas apart from others in the market. We are confident in the value of our products and stand behind their excellence.
If, by any chance, you receive a defective or incorrect product due to an error on our part, we will promptly exchange it for the correct item at no additional cost to you. We will also cover the shipping expenses associated with the return and exchange process.
However, please note that the customer is responsible for the shipping expenses when returning an item for any other reason. We require the customer to ensure that the item is safely returned to our designated return address. In rare instances, there may be customs-related issues when returning items to China, and we cannot be held responsible for any seizures by customs or provide refunds in such cases.
If you encounter a manufacturing defect with your product, please contact us for instructions on where to return the item. It is important not to return the item to the sender. Prior communication with our customer service team is necessary to process your refund or replacement. Our shipping forwarders do not accept returns or exchanges without a return address and a valid Return Merchandise Authorization (RMA) number issued by our returns department.
To initiate an exchange or refund, you must send the returned package via a courier service of your choice at your own expense. Please provide us with the tracking number for the returned package to facilitate the exchange or refund process. Kindly note that we are unable to reimburse the return shipping fees as we would incur the initial cost of shipping to you.
We value our customers and strive to ensure their satisfaction with our products. If you have any further questions or concerns regarding our return policy, please do not hesitate to contact our customer service team.
